Last Updated: August 24, 2026
Rosetta Translations respects the privacy of its customers and website visitors and is committed to protecting personal data. We handle information collected through our website, communication channels, and related digital services responsibly and securely.
This Privacy Policy applies to the website:
and to the services, forms, and communication channels associated with the website.
If you have any questions regarding this Privacy Policy or how we handle your personal data, you can contact us at:
Email: info@rosettatranslate.com
We may collect certain personal information that you voluntarily provide when using our website or requesting our services, including:
Full name.
Email address.
Phone number.
Country or organization, when provided.
Translation or service request details.
Source and target languages.
Files or documents submitted by the customer for translation, proofreading, review, or processing.
Any other information you choose to provide through our contact forms or communication channels.
We may also automatically collect certain technical information when you visit our website, such as your IP address, browser type, operating system, device information, and basic usage information for purposes including website operation, security, and performance improvement.
We use information provided by customers for purposes related to providing Rosetta Translations' services, including:
Responding to customer inquiries and quotation requests.
Communicating with customers regarding requested services.
Preparing and delivering translation, certified translation, proofreading, review, interpretation, and other requested services.
Processing documents and files submitted by customers for the requested service.
Managing and following up on orders and projects.
Providing information related to current services or requests.
Improving the quality of our services and user experience.
Protecting our website and systems against fraud, abuse, and unauthorized access attempts.
Complying with applicable legal and regulatory requirements.
We do not use customer information for purposes that are incompatible with the purpose for which it was collected unless permitted by law or the required consent has been obtained, depending on the nature of the processing.
Rosetta Translations may use certain services and products provided by Meta Platforms, Inc. to facilitate login, customer communication, support, and conversation management, including, where applicable:
Facebook Login / Meta Login.
WhatsApp Business.
WhatsApp Business Platform / WhatsApp Cloud API.
WhatsApp Bots or automated systems used to respond to customer inquiries.
APIs and other technical services provided by Meta when necessary.
If you choose to log in to a service available on our website using your Facebook account or another Meta service, we may receive certain information associated with your account from Meta based on the permissions you grant us. Depending on the available settings and permissions, this information may include:
Name.
Email address.
Profile picture, if available and authorized to be shared.
Account identifier or technical information associated with the login process.
We use this information only to the extent necessary to create or authenticate an account, facilitate login, or provide the service associated with the login.
Your use of Meta services is also subject to Meta's applicable Privacy Policy and Terms of Service, in addition to this Privacy Policy with respect to information processed by Rosetta Translations.
We may provide customers with the ability to communicate with Rosetta Translations through WhatsApp. We may use the WhatsApp Business Platform, WhatsApp Cloud API, or automated systems (Bots) to receive messages, respond to inquiries, and manage customer conversations.
When you contact us through WhatsApp, we may process information that you choose to send to us, including:
The phone number associated with your WhatsApp account.
Your name or displayed account name.
The content of messages you send to us.
Files, images, or documents that you choose to send.
Information related to the conversation and service request.
Information necessary to respond to your inquiry or follow up on your request.
WhatsApp or Meta may process certain information as necessary to provide and operate WhatsApp Business services in accordance with the applicable WhatsApp and Meta terms and policies.
We use information received through WhatsApp for legitimate purposes related to customer communication and requested services, including:
Responding to inquiries.
Providing customer support.
Exchanging information related to translation requests.
Following up on orders.
Scheduling or coordinating services when necessary.
Operating automated responses and Bots.
Improving the customer communication experience.
We do not use information obtained through WhatsApp for purposes that are not reasonably related to providing communication services or the service requested by the customer, unless permitted by law or the required consent has been obtained.
Your use of WhatsApp is also subject to the applicable WhatsApp and Meta Privacy Policies and Terms of Service.
Our translation services may require customers to submit documents or files containing personal, professional, commercial, or legal information.
Rosetta Translations treats such files as confidential information and uses them only to the extent necessary to provide the service requested by the customer.
Depending on the nature of the requested service, documents may include, for example:
Official documents.
Certificates.
Contracts.
Legal documents.
Business documents.
Academic documents.
Medical documents, when translation is requested.
Passports, identification documents, or other documents submitted by the customer for translation purposes.
We recommend that customers do not send information or documents that are not necessary for the requested service.
We may use third-party service providers or technical systems that help us operate our website and provide our services, including:
Website hosting and server providers.
Email service providers.
WhatsApp and Meta services.
Form and request processing services.
Security and protection services.
Analytics and website performance services.
Technical service providers that assist us in operating our systems.
Service providers may only be given access to information to the extent reasonably necessary to provide the relevant services or operate the associated systems, subject to applicable legal, contractual, and security requirements.
Because some of the technical services we use are provided by global service providers, including Meta, hosting providers, email providers, and other technology service providers, certain personal information may be processed or stored on servers located outside the Arab Republic of Egypt.
Where applicable, we seek to implement appropriate measures and safeguards to protect personal data and comply with relevant legal and regulatory requirements concerning international data transfers and processing.
We implement appropriate technical and organizational measures designed to help protect personal information against unauthorized access, alteration, disclosure, loss, or misuse.
However, no electronic transmission or storage system can be guaranteed to be completely secure. Therefore, we cannot guarantee the absolute security of personal information under all circumstances.
We retain personal information and customer-related data only for as long as reasonably necessary to fulfill the purposes for which it was collected, including providing services, managing customer relationships, and maintaining business or legal records as required by applicable law.
We may retain certain information for a longer period when necessary to comply with a legal obligation, protect our rights, resolve disputes, prevent fraud, or address misuse of our services.
Our website may use cookies and similar technologies to improve the user experience, remember certain preferences, analyze website performance, and improve security and services.
You can control cookies through your browser settings. Please note that disabling certain cookies may affect some website functionality.
We may use customer contact information to send information, offers, updates, or other communications relating to Rosetta Translations' services where permitted by law and where the appropriate legal basis or consent is available.
Where electronic marketing communications are sent, we will provide an appropriate method for requesting that such communications be stopped or for withdrawing consent, where applicable.
Opting out of marketing communications does not necessarily stop essential communications relating to current services, requests, transactions, or other communications initiated by the customer.
Subject to applicable laws and regulations, individuals may have certain rights regarding their personal data, including, depending on the circumstances and applicable legal basis:
The right to know what personal data is being processed.
The right to request access to personal information.
The right to request correction of inaccurate or incomplete information.
The right to request deletion or destruction of personal data where permitted by law.
The right to withdraw consent where consent is the legal basis for processing.
The right to object to certain types of processing.
The right to request restriction or cessation of certain processing activities where permitted by law.
The right to lodge a complaint with the competent regulatory authority in accordance with applicable law.
The exercise of these rights may be subject to limitations and exceptions provided by applicable laws and regulations.
If you have used Facebook Login or interacted with Rosetta Translations through Meta or WhatsApp services and would like to inquire about data associated with your use of these services or request deletion of information that we hold, you may contact us at:
Please provide the email address, phone number, or account used, together with any information that may help us identify the relevant data. We may need to verify your identity before processing a deletion request.
Deletion of information will not affect data that we are legally required to retain or that must be retained to protect our rights or fulfill contractual or legal obligations.
The Rosetta Translations website and services are not specifically directed toward children, and we do not intentionally collect personal information from children without an appropriate legal basis or parental consent where such consent is required by law.
If we become aware that personal information belonging to a child has been collected unlawfully, we will take appropriate steps to address the situation and delete the information where required.
Our website may contain links to or integrations with third-party websites and services, including Facebook, WhatsApp, and other platforms.
When you access a third-party service, your use of that service is governed by the third party's own Privacy Policy and Terms of Service.
Rosetta Translations is not responsible for the privacy policies or data processing practices of external websites or services that we do not own or control.
We may update this Privacy Policy from time to time to reflect changes to our services, systems, or applicable legal and regulatory requirements.
Any updates will be published on this page, and the date of the latest update will be displayed at the top of this Privacy Policy.
If you have any questions, requests, or complaints regarding this Privacy Policy or the way we handle personal information, you can contact us at:
Rosetta Translations
Email: info@rosettatranslate.com
Website: https://rosettatranslate.com
We will make reasonable efforts to respond to privacy and data protection inquiries and requests in a timely manner and in accordance with applicable laws and regulations.
Last Updated: August 24, 2026